Terms & Conditions

Please review the Terms & Conditions of the reservation and property before consenting and submitting this form. 


Deposit, Payment, and Cancellation

Airbnb, Whimstay, and TripAdvisor will have different terms and conditions as all payments and cancellation policies are controlled by those entities. The following terms only supersede any conflicting payment terms that may appear on VRBO, HomeAway, Expedia and Booking.com:

1. Full payment is due 60 days before arrival and will be automatically charged to your credit card on file.

2. Cancellations must be made in writing via email, emailed to Reservations@808MauiVacationRentals.com or requested through the booking channel website. Cancellation requests via phone or text will not be accepted.  

3. Bookings canceled at least 30 days before the day of check-in (the start of the stay) will receive a 100% refund on any monies already collected after credit card fees and processing less a $300 cancellation fee. 
4. Bookings canceled at least 7 days before the day of check-in (the start of the stay) will receive a 50% refund on any monies already collected after credit card fees and processing less a $300 cancellation fee. 
5. If the reservation is canceled within 7 days of the the day of check-in (the start of the stay), there shall be no refund.
6. You will be charged for any Hawaii General Excise Tax (GET) and/or Transit Accommodations Tax (TAT) that is due. The amounts posted on distribution channels already include those taxes. Tax rates are set by the State of Hawaii and the Counties and are subject to change without notice. 
7. Cleaning fees may increase over time and are subject to change without notice. 

Accepted payment methods: Visa, Mastercard, Diners, American Express. Payments by check or cash are not accepted.

Manager will make every effort to reserve the Unit that Guest has selected; however, in the event the unit is uninhabitable due to flood, fire, pests, electrical or plumbing issues, etc., Management reserves the right to move Guest to a similar unit should Guest's selected Unit become unavailable due to circumstances beyond Manager's control.

House Rules

This reservation is for quiet residential vacation accommodations only and the house rules at each property must be adhered to. Therefore:

  • Parties, receptions, luaus, events and gatherings of any kind are strictly prohibited. 
  • There shall be no additional occupants beyond the maximum occupancy allowed by the condominum project and/or the Association governing such project.

Violations of House Rules may result in immediate removal and forfeiture of your rental payment.

Check-In/Out Policy

  • Check-in: 4:00 PM or later.
  • Check-out: 10:00 AM or earlier. 
Due to cleaning and scheduled maintenance, early check-ins and/or late checkouts are not to be expected. Please plan accordingly. If you have a late evening flight, we suggest booking an additional night to get the most out of your time on island. 
All units are equipped with smart locks. The door code will not work until the scheduled check-in time and will stop working precisely at the check-out time. 

Keys/Lockout Policy
Your check-in instructions will include a keyless entry code prior to your arrival. It is your responsibility to bring this information with you. Some properties include a key for pool, BBQ area and/or laundry room access. Those keys are located in unit. There will be a $100 charge for any lost keys. 

Amenity Starter Pack

All of our units are equipped with a complimentary starter pack of toilet paper, paper towels, soap, dish soap, laundry detergent, trash bags, and a set of shampoo, conditioner, and body soap. Guests are responsible for purchasing additional supplies if needed. 

Damage/Loss/Disturbance Policy

The Unit is individually owned and decorated. Please do not remove any furnishings, equipment or items from the Unit including any linens, dishes, decorative or miscellaneous items. Guest will be solely liable for any additional costs, charges, or expenses resulting from any damage, lost, or stolen items or necessary excessive check-out cleaning. Neither Manager nor the Owner of the Unit will be responsible for any lost, stolen or damaged property belonging to Guest or to Owner. 


Manager will uses best efforts to ensure that all equipment within the unit is in good working order, although neither Manager nor Owner guarantees that any equipment will not breakdown during your stay. Therefore, such a breakdown does not constitute a breach of this Agreement or give Guest any right to any refund or rental adjustments made for any such mechanical failure. In the event of a breakdown, Manager will use best efforts to remedy the situation as soon as possible after notification of the breakdown. 


Guest understands that there is not guarantee that properties adjacent to the Unit will be free from disturbances, including but not limited to noise or inconvenience from construction, traffic or other guests or neighbors and that any such disturbance shall not constitute a breach of this Agreement or give Guest any right to any refund or rental adjustments.


Guest understands that Hawaii is in a tropical climate, and that insects, rodents and lizards flourish in this environment. Although Manager will use best efforts to hold to a minimum, your interaction with these pests during your stay, any contact by Guest with such a pest within or outside the unit does not constitute a breach of this Agreement or give Guest any right to any refund or rental adjustments.


Any issue that Guest has with the Unit should be immediately reported to Manager via email or the guest app. Guest understands that Manager and Owner shall have a reasonable amount of time to restore the Unit to acceptable conditions, and that any issues presented to Manager by Guest that do not prevent reasonable and habitable occupancy of the Unit shall not constitute a breach of this Agreement or give Guest any right to any refund or rental adjustments.


As a condition to the rental of all vacation properties, Manager reserves the right to charge Guest's credit card for any and all uncovered guest/invitee caused losses and damages sustained to the vacation property throughout the duration of their period of occupancy. In the event of any uncovered guest/invitee-caused losses or damage to the vacation property including but not limited to undue cleaning/eviction, service calls, service charges, fines/assessments, repairs or replacements, plus all applicable taxes, Vacation-Maui is herby granted the right to charge Guest's credit card. By written or electronic endorsment of this agreement, the guest hereby agrees to pay for all such charges, as defined above and on preceding pages.


Guest's Responsibilities

Guest shall not:

  1. Smoke any substance in any Unit or on any lanai at any time. This includes vaping, e-cigarettes, etc.
  2. Make any alterations to the Unit or damage the Unit or its contents
  3. Bring any hazardous substance or materials into the Unit
  4. Violate any laws or condominium rules applicable to use of the Unit
  5. Disturb ant other occupants of properties in the vicinity of the Unit
  6. Bring any pets into the Unit without Manager's written consent
  7. Use the Unit for any commercial purpose
  8. Sublease or assign any rights under this Agreement without Manager's written consent


Liability

Neither Manager nor Owner shall be liable for any accidents or Personal Injury by Guest while in the Unit, on the resort property or while using any items from the Unit outside of the Unit. Guest shall defend, indemnify, and hold Manager and Owner harmless from any property damage or personal injury resulting from negligent or willful conduct by Guest or by any person occupying the Unit at the Guest's invitation. 


Credit Card on File

Guest's credit card must be on file and will be charged to cover cleaning and related expenses over and above those covered by the Security Deposit. Such related expenses may include, without limitation, charges for damages to the Unit or its contents and/or missing personal property belonging to Owner. 


Security Deposit

If this reservation requires a refundable security deposit, it will be refunded to you within 14 days of departure or cancellation assuming there is no damage to the Unit, its contents, or missing items. 


No Smoking 

The Hawaii State Law 295, enacted on November 16, 2006, and updated in 2015, prohibits smoking in all enclosed or partially enclosed areas open to the public. This includes the smoking of cigarettes, electronic cigarettes, cigars, medical marijuana, and all illegal substance. All Units are subject to this law. Manager will keep your credit card information on file. If a smoking violation occurs, a fine of $500.00 will be charged to your credit card on file. 


Management Right to Enter

Manager reserves the right to enter the unit with 24 hours' notice to Guest for any reason Manager deems necessary to service or inspect the Unit on Owner's behalf. Contacting the Manager to remedy any issue inside of the Unit constitutes immediate authorization to enter the Unit to remedy said issue. 


Remedies for Hold-Over/Breach

Guest shall vacate the Unit at the end of its rental period. In the event that Guest continues to occupy the Unity beyond the time authorized by Manager, Guest shall be considered as a hold-over tenant and shall be liable for rent at twice the rental amount, pro-rated hourly. Should Guest so exceed the rental period, or otherwise breach this Agreement, Manager and Owner shall be entitled to immediate possession of the Unit and shall be entitled to evict Guest by any lawful means including by proceedings in a court of competent jurisdiction. 


Miscellaneous

  1. This Agreement shall be governed by the laws of the State of Hawaii. 
  2. Any dispute regarding performance and interpretation of this Agreement shall be resolved by arbitration in accordance with Hawaii law before a single arbitrator under the arbitration rules of Dispute Prevention Resolution, Inc. with the arbitration proceeding to be situated on the island of Maui; provided, however, that the arbitrator shall limit the proceedings in its discretion according to the economic nature of the dispute. Notwithstanding this arbitration provision, Owner or Manager may maintain an action in a court of competent jurisdiction in Hawaii with respect to any eviction or collection matter relating to this Agreement and for any injunctive relief sought by Owner or Manager.
  3. The prevailing party in any dispute shall be entitled, in addition to damages, to reasonable attorneys' fees and costs. 
  4. If any portion of this Agreement shall be deemed invalid, void, or unenforceable, such invalidity or unenforceability shall in no way affect the validity or enforceability of any other portion hereof. 
  5. Any and all claims by Guest against either/or Manager or Owner for costs, expenses, or damages of any nature shall be limited to the rental amount of Guest's stay, and Guest shall not be entitled to any consequential damages of any sort. 
  6. This Agreement shall not be amended or modified except by written agreement signed by Guest and Manager.
  7. This Agreement constitutes the entire agreement and understanding between Guest and Manager, and supersedes and integrates all prior agreements, discussions, and understandings bvetween Guest and Manager. 


Extenuating Circumstances / Quarantine Orders

Should the governing bodies of the State of Hawaii or County of Maui place a new Quarantine Order that would further restrict travel to the island prior to guest arrival, 808 Maui Vacation Rentals agrees to allow the rebooking of the stay to a later date within an 18-month period. Daily rates are subject to change based on the period selected. 


Lost Items or Left Items

Management assumes no responsibility for lost, stolen or abandoned items. Reasonable effort will be made to contact the Guest for return. There will be a $25 handling charge plus shipping costs for any found items returned at Guest's request. Manager shall not be held liable for condition of said items. Any item not claimed for longer than 30 days, may be donated or sold. 


Mail Services / Shipping Services

Do not ship anything directly to the unit address. We highly recommend you do not ship things to yourself while in the unit. Shipping times vary greatly and there is a high chance you will not receive your items on time. If you must ship something, please contact us to get a proper address for shipping. We are not responsible for any items shipped directly to the unit. 


Consent to SMS Communication 

In accordance with the U.S. Federal Communications Commission’s (FCC) Telephone Consumer Protection Act (TCPA). The TCPA regulates telemarketing and SMS marketing and protects consumers from unwanted communications. Guest consents to receiving SMS communication from 808 Maui Vacation Rentals in regard to their reservation. 808 Maui Vacation Rentals does not use SMS messages for marketing, nor will we share or sell your information. Message and data rates may apply. Message frequency varies. You may opt in or out of messages at any time.



Contact Information

For any inquiries, please email us at Reservations@808MauiVacationRentals.com